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Consumer Complaints


CONSUMER COMPLAINT PROCESS TEXAS DEPARTMENT OF
SAVINGS AND MORTGAGE LENDING

Providence Bank of Texas is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against Providence Bank of Texas should contact the Texas Department of Savings and Mortgage Lending.

Consumers may file complaints with the Texas Department of Savings and Mortgage Lending by contacting the Department through one of the means indicated below:

In Person or U.S. Mail to:

Texas Department of Savings and Mortgage Lending
2601 North Lamar Boulevard, Suite 201
Austin, Texas 78705-4294

Telephone No.: 877/276-5550 Fax No.: 512/475-1505

Online http://www.sml.texas.gov/consumerinformation/tdsml_consumer_complaints.html

Bank Locations

Southlake

325 E. Southlake Blvd.
Southlake, TX 76092

PH: (817) 912-3444
FAX: (817) 912-3445

North Ft. Worth

3500 Golden Triangle Blvd.
Ft. Worth, TX 76244

PH: (817) 898-6333
FAX: (817) 898-6334

Lobby Bank Hours:

Monday-Friday: 9:00 a.m. – 4:00 p.m.
(Excluding Federal Holidays)

 

Motor Bank Hours:

Monday – Friday: 7:30 a.m. – 6:00 p.m.
(Excluding Federal Holidays)

Saturday: 9:00 a.m. – 12:00 p.m.

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