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Customer Service

Monday through Friday from 7:30 a.m. to 6:00 p.m.

Please call us at 817-912-3444 or email us at customerservice@providencebanktx.com.

If your email is received after normal business hours, we will respond on the next business day.

Debit Card Cancellation

Please call us at 817-912-3444 on Monday through Friday from 7:30 a.m.to 6 p.m.

To cancel your debit card outside of our regular business hours or on weekends, please call 1-800-264-4274 (Select Option 3 and then Option 1) or go to our online banking site to cancel your card.

Credit Report Disputes

Providence Bank of Texas, SSB may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information.   If you ever need to dispute the accuracy of the information we have reported to a consumer reporting agency, please send your written request describing the specific inaccuracy by mail to:

Providence Bank of Texas, SSB
Note Department
325 East Southlake Boulevard
Southlake, Texas  76092

Consumer Complaints

Providence Bank of Texas, SSB is committed to providing our customers with exceptional customer service.  We welcome the opportunity to address any concerns you may have either in person, or via the telephone, mail or email.  You may write to Customer Service at 325 East Southlake Boulevard, Southlake, Texas 76092.  If preferred, please email us at the following address: complaints@providencebanktx.com.  Please describe what occurred and include detailed information such as the last four digits of the account number, dates of the event(s) and any names of those involved, as appropriate.  Please include your name, address, email address and telephone number if you wish to be contacted directly.